Customer Help
Non-Tech Return Policy
If you are not completely satisfied with any product, we will gladly replace it or refund the
purchase price
of the item.
A non-text item may be returned any time as long as it was purchased from a
University Book
Store location or website and is in saleable condition. Returns without a receipt will be
refunded at the
lowest price ever sold and credited to a University Book Store gift card. See associate for
details.
Please do the following:
- Items must be in new condition w/original packaging & accessories.
- Circle the item(s) on the packing list and note whether you want an EXCHANGE or CREDIT.
- If an exchange, please make note as to what Size and/or Color you want.
Tech Return Policy
Tech items may be returned within 15 days only with receipt and in new, saleable condition,
complete with all
packaging and pieces.
Unopened product will be refunded in full and opened product will be
subject to a
15% restocking fee, with the following exceptions:
- Open Batteries, graphing calculators, in-ear headphones, ink/toner, printers, and storage devices are not returnable.
- Special Order and sale items are generally not returnable- ask for details before purchasing please.
- Defective items may require warranty processing or may be exchanged for the same item after verified defective, per manufacturer and store policies.
Purchases may be returned to any of our stores with the packing list or send returns to:
The University Book StoreATTN: Online Sales Returns Department
4509 West Beltline Hwy
Madison, WI 53711
The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will ship the replacement item(s) Ground Shipping at no additional cost. Credit card purchases will be credited to the charge card used for the initial purchase.
General Disclaimers
If you received a coupon or promotional code, please refer to general
disclaimers
below.
NOTE: Your offer will have expiration dates and specific details.
In-Store Coupon:
Coupon is valid on one regularly priced item and will be applied to the highest priced eligible
item. Offer
excludes shipping charges, textbooks, tickets, food, gift cards, The Red Shirt, Lands’ End
items,
Love Your
Melon, Public Access Lands items, all Standard Chair of Gardner products, magazines, computers,
computer
accessories, consumer electronics, academic attire, and special or online orders. See a
salesperson
for other
exclusions. Only one coupon per purchase. Valid at all store locations. Expires ___.
% Off On Entire Purchase (In-Store & Online)
ONLINE: Must enter code ___ in the
"Apply a promo
code" box to receive ___ off your order. Excludes sale items, gift cards, The Red Shirt, Lands’
End items,
Alumni Park items, Public Access Lands items, Fine Gifts by M.LaHart & Company, previous
purchases,
textbooks, all Standard Chair of Gardner products, computers, computer accessories, consumer
electronics,
special orders, drop-ship items, and shipping and handling charges. The __% discount will be
applied to all
eligible items in the order. One offer per customer. This offer cannot be combined with any
other offers.
Contact the Online Sales Dept with online order questions: [email protected] or 1-800-993-2665
x5997. Valid
thru ___ until 11:59pm - CST. IN-STORE: Coupon is valid on regularly priced items. Offer
excludes shipping
charges, textbooks, tickets, food, gift cards, The Red Shirt, Love Your Melon, Public Access
Lands items,
all Standard Chair of Gardner products, magazines, computers, computer accessories, consumer
electronics,
academic attire, and special orders. See a salesperson for other exclusions. Only one coupon per
purchase.
Valid thru ___.
Free Ground Shipping:
Free ground shipping to a contiguous U.S. delivery address on
online orders.
Must enter ___ in the "Apply a promo code" box to receive offer. Excludes previous purchases,
Lands’ End
items, textbooks, all Standard Chair of Gardner products, custom orders, and drop-ship items.
All items with
a handling charge will receive free ground shipping but handling charge will still be applied.
This offer
cannot be combined with any other offers. Contact the Online Sales Department with questions: [email protected] or 1-800-993-2665.
Expires ___
(11:59pm - CST).
Wiscard:
5% OFF when you pay with your Wiscard. Excludes sale items, gift cards, Love
Your Melon,
The Red Shirt, the $9.99 tee,
and technology products. Cannot be combined with
other offers.
Must pay with your Wiscard to receive 5% discount.
Clearance Item Policy
You will not be charged for your order until the order ships.
We search for clearance items at
each of our
5 locations so it may take longer for those items to be pulled. If you are placing a Next Day
Air or
2nd Day Air order the order processing time will be delayed while we check all of our
locations
for the discontinued item.
If we don't find the item, your order packing slip will show it as
"Discontinued" and you will not receive that item.
Online Catalog FAQ
- When you place an order, a $1 charge is made to your card and then is voided.
- Your card will be charged when your items are packed and shipped.
- If an item is backordered, your card will be charged fro that item when it is packed and shipped. No extra shipping will be charged.
If you are looking to do an exchange (or credit) the returned item(s) must be in as-new condition with original packaging, tags and accessories*. For an exchange please include a note with your contact information and the exchange item letting us know the size you want. If you are looking to exchange for a different item just state the item you are looking for using the product number from our web site. If the price is different we can work out either additional payment from you or a credit for you for the difference. If you want to return the item for credit we will send you a University Book Store Gift Card with an amount equal to the returned item on it. The gift card can be used to purchase on our online site or in any of our retail stores. Send the return to:
University Book StoreReturns
4509 W Beltline Hwy
Madison, WI 53711
Please make sure to include YOUR contact information. Either a phone number or email address.
The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will provide Ground Shipping for the replacement item(s).
"Pick-up at store" orders have the same processing time as they are filled at our warehouse. You will receive notification when your order is ready for pick up.
- You are using a different password than the one you used to create your account. Click the "Lost Your Password?" link to retrieve your password.
- You created your account with a different email address. If you would like to change the email address used with this account you will need to login with your old email address and change it.
Address Line 1: Enter the Unit number and the Box number on this line.
City: Enter either APO, FPO or DPO on this line.
State: Enter either AA, AE or AP on this line.
Zip Code: The five-digit zip code is entered on this line.
| Ground Shipping (5-7 days) |
|---|
| $7.00 + $0.50 for each item |
| Gift Card Only — $3.50 |
| 2nd Day Air |
|---|
| $21.00 + $1.00 for each item |
| Gift Card Only — $20.00 |
| Next Day Air |
|---|
| $45.00 + $2.00 for each item |
| Gift Card Only — $30.00 |
Book Store Deals FAQs
Textbook Rental FAQ
Online Textbooks FAQ
Be sure to allow pop-ups on the eBooks site. Most browsers have a pop-up blocker notification on the right
hand
portion of the address
bar. You will be able to access the book once you've allowed the pop-up window for the ebook
site.
You may find detailed instructions for enabling pop-ups here.
If you are unable to access or no longer have access to your VitalSource/Redshelf e-book, Follow these
steps:
(Have your e-book access code available. This will be located on your receipt if purchased in-store, or in
your e-mail
if purchased through the bookstore's website)
- In your web browser, close any University Book Store or Vital Source website tabs that you may already have open.
- Open a new tab and go to text.uwbookstore.com
- Bookmark this page! From this point forward you will be accessing your e-book only through here.
- Proceed to login using your UW Student Sign.
- After logging in, select the menu option: Activate and access e-books. (If you have previously had access to the e-book and no longer do, it should now appear on your bookshelf. If it does not appear, then proceed to step 6)
- Locate and select the option: Activate and access in-store purchases.
- You should see 3 images. To the lower left open the drop-down menu, select the appropriate e-book format, and then enter your code.
| Ground Shipping (5-7 days) |
|---|
| $7.00 + $0.50 for each item |
| 2nd Day Air |
|---|
| $21.00 + $1.00 for each item |
Incoming Student FAQ
- to provide students cash for books they no longer need; and,
- to provide a supply of used books for students to buy at substantial savings.
The buyback price is determined by a variety of factors. For buyback pricing, textbooks fall into one of three categories. During the course of a semester or buyback period, a title may move from one category to another based on demand. The categories are as follows:
- ½ Price Books
If a faculty member has notified the University Book Store that a book will be used on campus next semester, in most cases we will pay ½ of the current new book price, even if you bought the book used or the new book price was lower at the time of your purchase. When we have met our anticipated needs for that title for the upcoming semester, we will purchase that title for the used book wholesalers. - Books not ordered for the upcoming semester
Used book wholesalers determine the prices they will pay for certain books. The University Book Store technically acts as the wholesaler's agent and buys the book for the company from the student, and thus we must use their prices. Nationwide demand, current wholesaler supply and anticipated revision dates are some of the factors that the wholesale companies use in determining the prices they offer. - Books that we are not buying back
There are four reasons why a book may not have any buyback value:- A new edition has been published
- There is little or no nationwide demand
- There is excess wholesale supply
- The book is in poor (non-salable) condition
Sizing Chart
Please allow for shrinkage in high cotton content items.
| Shirts | Shorts & Pants | Women's | Youth |
|---|---|---|---|
| S..........32-34 | S..........28-30 | S..........4-6 | S..........6-8 |
| M.........36-38 | M.........32-34 | M.........8-10 | M.........10-12 |
| L..........40-42 | L..........36-38 | L..........12-14 | L..........14-16 |
| XL........44-46 | XL........40-42 | XL........16-18 | XL........18-20* |
| XXL......48-50 | XXL......44-48 |
*This is similar to adult small - adult is 3 longer - same width.
| Infant | Toddler | ||
|---|---|---|---|
| Age | Purchase | Age | Purchase |
| Newborn | 6M | 2 years | 3T |
| 6 Month | 12M | 3 years | 4T |
| 12 Month | 18M-2T | 4 years | Youth S |
| 18 Month | 2T-3T | ||
A general guideline is to go one year more than the child's age.
The charts above are general guidelines. For vendor specific sizing you may select from the following vendors:
'47 Brand | Blue 84 | JanSport | Boxercraft | Champion | College Kids | Columbia | For Bare Feet | Game Bibs | Lands' End | Under Armour | Vantage