Customer Help
Non-Tech Return Policy
If you are not completely satisfied with any product, we will gladly replace it or refund the purchase price
of
the item.
A non-text item may be returned any time as long as it was purchased from a University Book Store location or
website and is in saleable condition. Returns without a receipt will be refunded at the lowest price ever sold
and
credited to a University Book Store gift card. See associate for details.
Please do the following:
- Items must be in new condition w/original packaging & accessories.
- Circle the item(s) on the packing list and note whether you want an EXCHANGE or CREDIT.
- If an exchange, please make note as to what Size and/or Color you want.
Tech Return Policy
Tech items may be returned within 15 days only with receipt and in new, saleable condition, complete with all
packaging and pieces.
Unopened product will be refunded in full and opened product will be subject to a 15% restocking fee, with the
following exceptions:
- Open Batteries, graphing calculators, in-ear headphones, ink/toner, printers, and storage devices are not returnable.
- Special Order and sale items are generally not returnable- ask for details before purchasing please.
- Defective items may require warranty processing or may be exchanged for the same item after verified defective, per manufacturer and store policies.
Purchases may be returned to any of our stores with the packing list or send returns to:
The University Book Store
ATTN: Online Sales Returns Department
4509 West Beltline Hwy
Madison, WI 53711
The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will ship the replacement item(s) Ground Shipping at no additional cost. Credit card purchases will be credited to the charge card used for the initial purchase.
General Disclaimers
If you received a coupon or promotional code, please refer to general disclaimers
below.
NOTE: Your
offer
will have expiration dates and specific details.
In-Store Coupon:
Coupon is valid on one regularly priced item and will be applied to the highest priced eligible item. Offer
excludes shipping charges, textbooks, tickets, food, gift cards, The Red Shirt, Lands’ End items, Love Your
Melon, Public Access Lands items, all Standard Chair of Gardner products, magazines, computers, computer
accessories, consumer electronics, academic attire, and special or online orders. See a salesperson for other
exclusions. Only one coupon per purchase. Valid at all store locations. Expires ___.
% Off On Entire Purchase (In-Store & Online)
ONLINE: Must enter code ___ in the "Apply a promo code" box to receive ___ off your order. Excludes sale
items, gift cards, The Red Shirt, Lands’ End items, Alumni Park items, Public Access Lands items, Fine Gifts
by M.LaHart & Company, previous purchases, textbooks, all Standard Chair of Gardner products, computers,
computer accessories, consumer electronics, special orders, drop-ship items, and shipping and handling
charges. The __% discount will be applied to all eligible items in the order. One offer per customer. This
offer cannot be combined with any other offers. Contact the Online Sales Dept with online order questions:
[email protected] or 1-800-993-2665 x5997. Valid
thru ___ until 11:59pm - CST. IN-STORE: Coupon is
valid on regularly priced items. Offer excludes shipping charges, textbooks, tickets, food, gift cards, The
Red Shirt, Love Your Melon, Public Access Lands items, all Standard Chair of Gardner products, magazines,
computers, computer accessories, consumer electronics, academic attire, and special orders. See a salesperson
for other exclusions. Only one coupon per purchase. Valid thru ___.
Free Ground Shipping:
Free ground shipping to a contiguous U.S. delivery address on online orders. Must enter ___ in the "Apply a promo
code" box to receive offer. Excludes previous purchases, Lands’ End items, textbooks, all Standard Chair of
Gardner products, custom orders, and drop-ship items. All items with a handling charge will receive free ground
shipping but handling charge will still be applied. This offer cannot be combined with any other offers. Contact
the Online Sales Department with questions: [email protected] or 1-800-993-2665. Expires ___
(11:59pm - CST).
Wiscard:
5% OFF when you pay with your Wiscard. Excludes sale items, gift cards, Love Your Melon, The Red Shirt, the
$9.99 tee, and technology products. Cannot be combined with other offers.
Clearance Item Policy
You will not be charged for your order until the order ships.
We search for clearance items at each of our 5 locations so it may take longer for those items to be pulled.
If
you are placing a Next Day Air or 2nd Day Air order the order processing time will be delayed while
we
check all of our locations for the discontinued item.
If we don't find the item, your order packing slip will show it as "Discontinued" and you will not
receive that item.
Online Catalog FAQ
Q: Why is there a $1 charge on my card.
- When you place an order, a $1 charge is made to your card and then is voided.
- Your card will be charged when your items are packed and shipped.
- If an item is backordered, your card will be charged for that item when it is packed and shipped. No extra shipping will be charged.
Q: How do I exchange or return a gift I received from your store?
If you are looking to do an exchange (or credit) the returned item(s) must be in as-new condition with original packaging, tags and accessories*. For an exchange please include a note with your contact information and the exchange item letting us know the size you want. If you are looking to exchange for a different item just state the item you are looking for using the product number from our web site. If the price is different we can work out either additional payment from you or a credit for you for the difference. If you want to return the item for credit we will send you a University Book Store Gift Card with an amount equal to the returned item on it. The gift card can be used to purchase on our online site or in any of our retail stores. Send the return to:
University Book Store
Returns
4509 W Beltline Hwy
Madison, WI 53711
Please make sure to include YOUR contact information. Either a phone number or email address.
The customer is responsible for the cost of shipping the return to us. If an exchange is requested the University Book Store will provide Ground Shipping for the replacement item(s).
Q: What if there is a problem with my order?
Q: Why do I have to enter my credit card information if I am using a gift card that covers the cost of the order?
Q: How long does it take to process an order?
"Pick-up at store" orders have the same processing time as they are filled at our warehouse. You will receive notification when your order is ready for pick up.
Q: Why do I get an error message when trying to login?
- You are using a different password than the one you used to create your account. Click the "Lost Your Password?" link to retrieve your password.
- You created your account with a different email address. If you would like to change the email address used with this account you will need to login with your old email address and change it.
Q: Is my information secure when I make a purchase?
Q: How do I change my order quantity in the shopping cart?
Q: What are my shipping options?
Q: Are there any restrictions when I have a free shipping code?
Q: What if I am shipping outside the United States?
Q: What if I am shipping my order to a military address?
Address Line 1: Enter the Unit number and the Box number on this line.
City: Enter either APO, FPO or DPO on this line.
State: Enter either AA, AE or AP on this line.
Zip Code: The five-digit zip code is entered on this line.
Q: Where is my tracking number?
Q: What does shipping cost?
| Ground Shipping (5-7 days) |
|---|
| $7.00 + $0.50 for each item |
| Gift Card Only — $3.50 |
| 2nd Day Air |
|---|
| $21.00 + $1.00 for each item |
| Gift Card Only — $20.00 |
| Next Day Air |
|---|
| $45.00 + $2.00 for each item |
| Gift Card Only — $30.00 |
The University Book Store Loyalty program FAQ
Q: What is the University Book Store Loyalty program?
Q: When are my Loyalty points posted?
Q: How do I know how many points I have?
Q: How do I request credit for missing points?
Q: How long can I save up points?
Q: Can I link my family's Loyalty memberships?
Textbook Rental FAQ
Q: Do you rent textbooks?
Q: Are all titles available for rent?
Q: When do I have to return my rental book?
Q: Can I buy my rental book?
Q: What happens if I lose or damage my rented book?
Q: Are there additional fees?
Q: Do I get money back when I return my rented book?
Q: Where do I return my rented book?
Q: Do I have to wait until the due date to return the book?
Q: Can a friend return the book for me?
Q: Do I need a receipt to return the book?
Online Textbooks FAQ
Q: Why can’t I access my eBook?
Q: I looked at my credit card account online, and it looks like I was charged twice for the same order. Why is this?
Q: Why do I have to enter my credit card information if I am using a gift card that covers the cost of the order?
Q: I ordered four books but was only charged for three. What happened to the fourth book?
Q: If I need to return a book, what can I do?
Q: How do I find the books I need for my classes?
Q: The booklist for my course says "Choose _ of 2." What does this mean?
Q: How do I buy my books?
Q: Can I use my Wiscard to pay online?
Q: Do I have to have the books shipped to me or can you hold them for me at the bookstore?
Q: I chose to pick up at store. Where do I get my books?
Q: I just placed my order. When will it be ready?
Q: How long will you hold my books at the store?
Q: I picked all used books. Why is my total on the confirmation e-mail the price of the new textbooks?
Q: I did not receive one of my books and the receipt says "customer error". What does this mean?
Q: I am studying abroad. Can I have my books shipped to me overseas?
Q: How do I cancel some or all of the books on my order?
Q: What does textbook shipping cost?
| Ground Shipping (5-7 days) |
|---|
| $7.00 + $0.50 for each item |
| 2nd Day Air |
|---|
| $21.00 + $1.00 for each item |
Incoming Student FAQ
Q: When is the best time to purchase my textbooks?
Q: What information should I bring with me when purchasing my textbooks at the University Book Store?
Q: Can I order my textbooks online?
Q: What do I do if a book is sold out when I get to the University Book Store?
Q: I see on your shelves that you have used books and new books for sale. Where do the used books come from?
Q: Does that mean that I can sell my textbooks back to the University Book Store at the end of the semester?
Q: What determines how much I get paid when I sell my books back to the University Book Store?
The buyback price is determined by a variety of factors. For buyback pricing, textbooks fall into one of three categories. During the course of a semester or buyback period, a title may move from one category to another based on demand. The categories are as follows:
- ½ Price Books
If a faculty member has notified the University Book Store that a book will be used on campus next semester, in most cases we will pay ½ of the current new book price, even if you bought the book used or the new book price was lower at the time of your purchase. When we have met our anticipated needs for that title for the upcoming semester, we will purchase that title for the used book wholesalers. - Books not ordered for the upcoming semester
Used book wholesalers determine the prices they will pay for certain books. The University Book Store technically acts as the wholesaler's agent and buys the book for the company from the student, and thus we must use their prices. Nationwide demand, current wholesaler supply and anticipated revision dates are some of the factors that the wholesale companies use in determining the prices they offer. - Books that we are not buying back
There are four reasons why a book may not have any buyback value:- A new edition has been published
- There is little or no nationwide demand
- There is excess wholesale supply
- The book is in poor (non-salable) condition
Q: When does the University Book Store buy back textbooks?
Q: When is the best time to sell my textbooks?
Q: Do I save money when I purchase a used textbook?
Q: I prefer used books, but books for my course are not listed at the University Book Store. Can I find used books?
Q: How can I pay for my textbooks at the University Book Store?
Q: How do I put money on the WisCard for my purchases at the University Book Store?
Q: How much should a typical freshman put on a WisCard for books each semester?
Q: What if I drop a class or accidentally purchase the wrong book for a class?
Q: Is this the same return policy as the other departments in your store?
Q: What other types of products do you sell that aren't textbooks?
Q: If my class has required supplies that aren't books, do I find those in the textbook department (basement) as well?
Q: What services can I find at the University Book Store that I would never expect to be able to find?
Sizing Chart
Please allow for shrinkage in high cotton content items.
| Shirts | Shorts & Pants | Women's | Youth |
|---|---|---|---|
| S..........32-34 | S..........28-30 | S..........4-6 | S..........6-8 |
| M.........36-38 | M.........32-34 | M.........8-10 | M.........10-12 |
| L..........40-42 | L..........36-38 | L..........12-14 | L..........14-16 |
| XL........44-46 | XL........40-42 | XL........16-18 | XL........18-20* |
| XXL......48-50 | XXL......44-48 |
*This is similar to adult small - adult is 3 longer - same width.
| Infant | Toddler | ||
|---|---|---|---|
| Age | Purchase | Age | Purchase |
| Newborn | 6M | 2 years | 3T |
| 6 Month | 12M | 3 years | 4T |
| 12 Month | 18M-2T | 4 years | Youth S |
| 18 Month | 2T-3T | ||
A general guideline is to go one year more than the child's age.
The charts above are general guidelines. For vendor specific sizing you may select from the following vendors: